Shipping Policy

At Glistenjew, we are dedicated to delivering your jewelry safely and efficiently. We understand that your purchase often holds special meaning, and we take great care in ensuring each piece is packaged securely for its journey to you.

  1. Worldwide Free Shipping
    To provide the best value for our customers, Glistenjew offers Free Standard Shipping on all orders, with no minimum purchase required. We ship to a wide range of international destinations to ensure everyone can enjoy our collections.
  2. Order Processing Time
    We take the time to inspect every piece of jewelry before it leaves our facility:

Processing Window: Most orders are processed and dispatched within 1 to 3 business days.

Once your order has been handed over to our shipping carrier, you will receive a confirmation email with your tracking details.

Please note that processing times may be slightly extended during peak holiday seasons or special collection launches.

  1. Estimated Delivery Time
    As a global brand, our delivery times depend on your local postal services and customs efficiency.

Standard International Delivery: 7 to 15 business days following the date of dispatch.

Note: These timeframes are estimates. While we strive for punctuality, factors such as customs inspections, local courier delays, or extreme weather may occasionally impact the final delivery date.

  1. Real-Time Tracking
    We want you to feel secure throughout the delivery process. Once your order is on its way, we will provide you with a Tracking Number via email. You can use this number to monitor your package’s progress through our website or the carrier’s tracking portal.
  2. Customs, Duties, and Taxes
    For international shipments, please be aware:

Your package may be subject to import duties, taxes, or customs fees as determined by your local government.

These charges are the sole responsibility of the recipient.

Glistenjew does not collect these fees upfront and cannot predict their amount. We recommend contacting your local customs office for specific details regarding your region.

  1. Address Accuracy
    To ensure your jewelry reaches you without delay, please verify that your shipping address, phone number, and email are complete and accurate at checkout. We are unable to redirect or cancel packages once they have entered the shipping process.
  2. Delivery Support
    If your package has not arrived within the estimated 15-business-day window, or if you receive an item that appears to have been damaged during transit, please contact our support team within 48 hours of the expected delivery date.