Refund and Returns Policy
At Glistenjew, we want you to be absolutely in love with your new jewelry. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process to ensure your peace of mind.
- 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:
In the same condition that you received it (unworn and unused).
In its original packaging (including pouches or boxes).
Accompanied by the receipt or proof of purchase.
Note: For hygiene reasons, certain items such as earrings cannot be returned if the original packaging has been opened, unless the product is defective.
- How to Initiate a Return
To start a return, please contact our support team at support@glistenjew.us.
Provide your order number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package.
Important: Items sent back to us without first requesting a return will not be accepted.
- Shipping Costs
Defective or Incorrect Items: If the item is damaged upon arrival or you received the wrong product, Glistenjew will cover the return shipping costs.
Change of Mind: For standard returns (e.g., you changed your mind or chose the wrong size), the customer is responsible for the return shipping fees. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Refund Processing Time
We aim to process your refund as efficiently as possible:
Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
7-Day Processing: If approved, your refund will be processed automatically to your original payment method within 7 business days.
Bank Posting: Please note that it may take additional time for your bank or credit card company to post the refund to your account.
- Damaged or Faulty Goods
Please inspect your order upon reception. If the jewelry is defective, damaged, or if you receive the wrong item, contact us immediately at support@glistenjew.us. We will evaluate the issue and make it right through a replacement or a full refund. - Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us
For any questions regarding your return or the status of a refund, please reach out to our team:
Email: support@glistenjew.us
Official Website: www.glistenjew.us