FAQs
- Product & Care
Q: What materials are glistenjew products made of?
A: Our collections feature a variety of high-quality materials, including gold-plated finishes, sterling silver, and durable alloys. Please refer to the specific product description page for detailed material information for each piece.
Q: How should I care for my jewelry?
A: To maintain the shine and longevity of your jewelry, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals. When not in use, store your pieces in a cool, dry place, ideally in a soft pouch or jewelry box.
Q: Are your products suitable for sensitive skin?
A: We strive to offer jewelry made with skin-friendly materials. Most of our items are lead and nickel-free. However, if you have highly sensitive skin or specific metal allergies, please review the product specifications carefully before purchasing.
- Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! glistenjew is pleased to offer Free Standard Shipping on all orders worldwide.
Q: How long will it take to receive my order?
A: We typically process and dispatch orders within 1–3 business days. Once shipped, the estimated delivery time is 7–15 business days. Please note that delivery times may vary slightly based on your local customs and postal efficiency.
Q: Can I track my package?
A: Absolutely. Once your order has been dispatched, we will send you a confirmation email containing a tracking number and a link to monitor your shipment’s progress.
- Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be returned in their original, unused condition and in their original packaging.
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, we will process your refund within 7 business days. The credit will be applied to your original method of payment.
Q: What if I receive a damaged item?
A: We take great care in packaging our products, but if your item arrives damaged, please contact us at support@glistenjew.us within 48 hours of delivery with a photo of the damage. We will arrange a replacement or refund for you immediately.
- Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards and secure online payment platforms. Your transaction details are encrypted and processed through secure third-party gateways.
Q: Is my personal information safe?
A: Your privacy is very important to us. We use industry-standard SSL encryption to protect your data and do not share your personal information with third parties for marketing purposes.
Still have questions?
If you couldn’t find the answer you were looking for, our team is here to help!
Email: support@glistenjew.us
Website: www.glistenjew.us